The Top Reasons IT Support Specialists Pursue Certification
IT Support & Management Services are a major aspect of running an organization’s Information Technology (IT) department. The services include technical support, software support, database support, application support, network management support and information security management. These IT support services are necessary for a company’s success as they play an important role in the smooth operation of its various departments and businesses. The services include network management services, desktop support, server support, personal IT support and other IT support services that help your business achieve growth and success.
A stable and secure network infrastructure is the backbone of today’s successful companies, and this is made possible through efficient, speedy and affordable computer network support from a reliable IT support team. However, how can you ensure that you are hiring the right information technology and computer network support specialists from the plethora of IT support providers out there? You need to be vigilant about choosing a team that is equipped with the proper knowledge, expertise and skills required for handling the different responsibilities your business requires. Below are some of the most common qualities you should look for in an IT support specialists.
Experience: IT technical support specialists should have a long experience in the IT industry, or a considerable history of working in the field. It helps if the specialists had worked in the same department or company as the end user. This is because IT technical support specialists are usually deployed in order to resolve problems encountered by end users. Therefore, having a long experience in the IT industry makes them more competent and able to resolve problems on the fly compared to inexperienced and fresh computer network support specialists.
Expertise: IT specialist should also possess knowledge about a wide array of computer hardware and software. These days, the scope of IT support has become much broader, which means that not only computers but even wireless networks and devices are part of the IT support portfolio. Therefore, knowledge about every computer hardware and software being used in modern businesses is important. In addition, specialists must know how to troubleshoot different problems like wireless networks and network security.
Knowledge: IT specialist should be a dyed-in-the-wool IT professional. Computer network security and information technology have kept growing even during recent years, which is evident by the large number of IT professionals employed by corporations. IT support specialists must be aware of the latest information technology trends to keep up with the competition. As a result, they should be technologically sound and able to provide sound advice in terms of which applications to use and which ones are more suitable for a particular company.
Certifications: IT professionals who already have certifications are better equipped to provide sound advice to clients. A person with a CompTIA certification is usually more knowledgeable and more qualified to offer advice on information security, computer network security, and other related topics. There are many companies and organizations that hire IT support specialists with certifications. Thus, it would be prudent for IT specialists to pursue certifications so as to increase employability in the IT industry.
Knowledge about ITIL: ITIL is one of the most popular IT courses today. This course has gained widespread popularity because of its practical nature and the benefits that a person learns. One of the best things that ITIL can do for a company is develop internal ITIL standards. Individuals who pursue an information technology foundation certification, such as the ITIL Foundation Certification can leverage on the ITIL foundation to provide sound IT management advice.
Experience: Experience is something that employers definitely look for when hiring IT professionals. An experienced IT support specialist will know the basics of information technology and ITIL. However, experience alone does not guarantee employment. A person who has spent several years on the job should still possess some qualities that are necessary to be successful. One way to get ahead of the competition is to have IT experience. By achieving the ITIL Foundation Certification, one can demonstrate to employers that he or she is familiar with the principles of ITIL and can effectively handle various IT issues.