IT Support in New Jersey
The highest levels of IT support are the tiers of service, wherein highly knowledgeable and experienced technicians evaluate and solve problems. Tier 2 support personnel may be engineers, programmers, or creators of the product or service, and they may refer problems to tier 3 specialists for further investigation. These engineers attempt to replicate the problem and define its root cause before they escalate it to a higher level. They may also be referred to as …