IT support businesses sell many types of services and products. How can you know if you really need them and what they do? Here’s a quick list of the top 10 things with a short description of each one. They include Computer help, computer repair and upgrades, network infrastructure and configuration, desktop and laptop support, networking security and firewall protection, web hosting, computer maintenance and support, document imaging and content management, e-marketing and virtual private servers, software, hardware and peripherals support, and software solutions. The first 10 are pretty self explanatory. The other ones are more specific so here’s a rundown of each:
Computer Help: If your company offers training or advice on specific computer programs and hardware setups, this is probably a good IT tech support service to use. It’s best to use certified professionals as your contact person because they’re more likely to be knowledgeable about the specific products that your company uses. They should also be familiar with the type of servers, desktops, laptops, platforms and other hardware that your company uses. For example, if your company offers email servers, a customer service representative should be able to answer questions about the best servers for your company. Ask about server management and monitoring features, recovery and restoration options, and upgrades and patches.
Computer Repair: You might think of this as the ‘bread and butter’ of IT support services. If your company uses computers, it’s a good idea to have someone on staff who can fix laptops, desktops, networking servers and other equipment. Your technicians should know how to troubleshoot hardware problems like connection or data issues. This tech team should also have knowledge about technology issues that affect servers, like downtime and security issues. Ask for a detailed list of equipment repairs in the phone book or on a website.
Technology Assisted Maintenance: Technology assistance is where your technician will make recommendations for specific IT assistance. They could suggest network upgrades for your company, software upgrades or security patches. Your tech may even determine which equipment is still available or what you should sell or dispose of. This tech support may also give you advice for making the most cost-effective decision regarding your technology investments. This could include choosing an authorized partner instead of an independent technician to help maintain your equipment. An authorized partner will use current and industry-appropriate equipment and techniques to keep your network running at peak levels.
Business Continuity: This includes following up with customers following successful IT support sessions. A good tech service provider is required to be available to meet with clients and help them resolve any tech support issues that they face. For a company to succeed in an IT department, it must follow up on orders and expectations. A good service plan should incorporate a client satisfaction program to ensure that you are following up on customer service calls to make sure that the customer is satisfied with the services you are providing. Business continuity plans will also help you avoid costly technology expenses.
Remote Support: Technicians can provide support for a variety of software products through the Internet. Some companies may only need assistance to install new products or fix existing ones. Other companies may need remote support technicians to assist in fixing hardware or software through the use of a web browser or by downloading and installing supporting software. This type of IT support is provided through the Internet and is not affiliated with any particular company.
IT Support for Large Corporations: Technology assistance from a tech service company specializing in large corporation and network environments can provide data recovery from server downtimes, viruses, and other computer issues that occur on a regular basis. These services can help technicians recover data that was lost due to server downtime, virus attacks or even human error. Many companies choose to utilize a managed service provider (MSO) for IT services because the technicians have IT resources and equipment located locally, which makes it easy for them to deal with every aspect of a business network. Technicians are located throughout the world and can be reached at any time of the day. The flat rate is usually fast when compared to flat rates offered by independent technicians. This flat rate also saves technicians time and money because they don’t have to commute to and from their office.
IT support company offering data recovery, data security and server downtime services have been around for many years and continue to provide technical support for corporations and businesses. Most services are managed in house or under contract for specific businesses or companies. These technicians are well-trained in IT support and highly skilled in network equipment. They are also aware of current IT trends and how to deal with problems that may arise from time to time.